Refund policy

Return and Refund Policy

At MarkMuse, we want you to feel confident when ordering from us. Please review our return and refund policy before placing your order.

Ready-made Items

Ready-made graphic apparel may be eligible for return or refund if the item arrives damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@shopmarkmuse.com with your order number and clear photos of the issue.

Custom Pet Apparel

Custom pet apparel is made specifically for your order based on your uploaded pet image, selected style, and approved design preview.

Because custom items are personalized, they are not eligible for return or refund due to personal preference, wrong size selection, change of mind, or image/style choices after approval.

If your custom item arrives damaged, defective, or different from the approved design preview, please contact us within 7 days of delivery at support@shopmarkmuse.com.

Design Preview Approval

For custom pet apparel, we send a design preview before production. Please review the preview carefully.

Once you approve the design preview, production may begin and the order can no longer be canceled due to personal preference or change of mind.

Size Selection

Please check the size chart before ordering.

We cannot offer returns or refunds for incorrect size selection unless the item received is clearly different from the size ordered.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@shopmarkmuse.com.

Ready-made orders may not be cancelable once they enter fulfillment.

Custom orders may not be cancelable once the design preview has been approved or production has started.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

Processing times may vary depending on your payment provider.

Contact

For return or refund questions, contact us at:

support@shopmarkmuse.com